Booking and Refund Policy

Clear expectations before any confirmed booking

This policy explains how booking, cancellation and refund discussions are handled for custom travel services.

Inquiry stage

Submitting a form or message does not create a booking and does not require payment.

Booking confirmation

A booking is confirmed only after service scope, price, payment terms and supplier availability have been agreed.

Cancellation

Cancellation rules depend on confirmed hotels, tickets, transport, guides and local partners. We will share applicable rules before confirmation.

Refunds

Refunds are handled according to the confirmed booking terms and supplier policies. Non-refundable items may include tickets, deposits or prepaid services.

Force majeure

Weather, transport disruption, public restrictions or other events outside reasonable control may require route changes or supplier-specific refund handling.