Privacy Policy

How we handle travel inquiry information

Privacy

Your Information Stays Practical and Protected

PandaRoam respects your privacy. This policy explains what information we collect, why we use it, how we share it, and how you can contact us about your data.

Information we collect

We may collect your name, contact details, travel dates, group size, destination preferences, budget range, language needs, and messages you send through WhatsApp, WeChat, LINE, email, or other channels.

How we use information

We use inquiry details to reply to you, prepare itinerary suggestions, coordinate guides, transport, hotels, tickets, and provide customer support before, during, and after your trip.

Sharing with service partners

We do not sell personal information. We only share necessary trip details with guides, drivers, hotels, attractions, ticketing partners, or local operators when needed to arrange services you request.

Retention

We keep inquiry and planning records only as long as reasonably needed for service, follow-up, accounting, dispute resolution, and legal compliance.

Cookies and analytics

This static website may use basic hosting logs and analytics to understand page performance and visitor interest. We do not use this information to identify you personally unless you contact us.

Cross-border service

Because we serve international travelers and arrange services in China, your information may be processed in different countries or regions where our team or partners operate.

Your choices

You may ask us to update, correct, or delete inquiry information where legally and operationally possible. Contact us through WhatsApp or WeChat using the details on this site.

Policy updates

We may update this policy when services, laws, or contact methods change. The latest version will always be available on this page.

Inquiry forms and Formspree

If you submit a trip inquiry form, the information you enter is sent through Formspree so we can receive and reply to your request. This includes practical trip details such as name, contact method, travel time, group size, interested cities and message content.

TikTok Pixel and advertising measurement

If you accept non-essential cookies, we may load TikTok Pixel to measure page views, content views, contact clicks and lead submissions from advertising campaigns.

Campaign attribution

When available, UTM parameters and TikTok click IDs may be included with inquiry details so we can understand which campaign, ad or page generated the inquiry.

Cookie choice

You can reject non-essential cookies. If you reject them, this website will not load TikTok Pixel. You can clear browser storage for this site to reset your choice.

This policy is provided for transparency and should be reviewed by qualified counsel before collecting sensitive information or payments online.